Return & Refund policy

Effective Date: 2023-09-14

Thank you for choosing Klaviad for your email marketing solutions. We are committed to the satisfaction of our clients and ensuring that our services and products meet your business needs. Below are the details of our Return and Refund Policy.

1. Monthly Full-Package Services

  • Non-Refundable Services: All monthly full-package services provided by Klaviad are non-refundable. These services include but are not limited to email campaign management, client-specific marketing strategy development, and ongoing consultation services. We dedicate resources and time to initiating your services from the start of each billing cycle; hence, we cannot offer refunds once these services are underway.

  • Cancellation: You may cancel your monthly service subscription with Klaviad at any time. However, please note that the cancellation will become effective at the end of the current billing period. You will continue to have access to the services until the end of your last paid billing cycle.

2. Digital Products

  • 14-Day Refund Guarantee: We offer a 14-day refund guarantee on digital products purchased from Klaviad. If you are not satisfied with your purchase, you can request a refund within 14 days of the purchase date.

  • Eligibility for Refund: To be eligible for a refund, you must demonstrate that the digital product did not meet the specifications or the intended use as advertised. Refund requests must include a detailed explanation of the reasons for dissatisfaction and any evidence supporting the claim.

  • Process for Requesting a Refund: To initiate a refund, please contact our support team at info@klaviad.com with your purchase details and a comprehensive explanation of your issues with the product. Refunds are processed within 7-10 business days of receiving a valid refund request and are credited to the original method of payment.

3. Exceptions

  • Subscription Renewals: Subscription renewals for our monthly full-package services are non-refundable. We encourage our clients to review their service subscriptions and cancel them before renewal if the services are no longer needed.

  • Sale Items: Digital products sold at a discounted price are not eligible for refunds except in cases of failure to meet specified standards or advertising inaccuracies.

4. Contact Information

For more information, questions, or concerns regarding our Return and Refund Policy, please contact our customer support team at info@klaviad.com. We are committed to addressing your concerns and providing you with the best possible solution.