Payment policy

Payment Policy

We want to make your shopping experience as smooth and secure as possible. Please read our payment policy to understand how payments work on our Shopify store.

Accepted Payment Methods:

At Klaviad, we currently accept payments exclusively through Stripe and PayPal payment gateways. Stripe and PayPal are secure and widely recognized payment platforms that allow you to use various payment methods, including credit/debit cards and account balances. When making a purchase on our website, you can be directed to PayPal to complete your payment securely.

Payment Currency:

Prices listed on our website can be displayed in different selected currencies. When you proceed to checkout, the final order total will be processed in USD. Please ensure that you're comfortable with the currency conversion rates and any associated fees that Stripe or PayPal may apply if you're using a different currency.

Payment Process:

  1. When you add products to your cart and proceed to checkout, you will be redirected to Stripe's or PayPal's secure payment gateway.

  2. You can choose to log in to your PayPal account if you have one, or you can make a payment as a guest using your credit/debit card.

  3. Follow the instructions provided by PayPal to complete your payment.

Payment Security:

We take the security of your payments seriously. Stripe and PayPal are known for their robust security measures, and your financial information is never shared with us. Rest assured that your transactions are encrypted and protected.

Payment Confirmation:

After successfully completing your payment, you will receive a confirmation email from Stripe or PayPal, and we will also send you an order confirmation email. Please retain these emails for your records.

Payment Issues:

If you encounter any payment issues or have questions regarding your payment, please contact our customer support team at info@klaviad.com for assistance. We are here to help you resolve any payment-related concerns promptly.

Refunds and Returns:

For information on our refund and return policy, please refer to our "Return & Refund policy" page.

Currency Exchange Rates:

Currency exchange rates are determined by Stripe and PayPal or your payment provider. We are not responsible for any fluctuations in currency exchange rates.

Payment Policy Updates:

We may update our payment policy from time to time. Any changes to our payment policy will be posted on this page. It is your responsibility to review this page periodically to stay informed about our payment policies.

By making a purchase on our website, you agree to abide by this payment policy. If you have any questions or concerns about our payment policy, please contact us at info@klaviad.com for clarification.

Thank you for choosing Klaviad. We appreciate your trust in us.

Last updated: 2024-03-06